Privacy policy

Last updated: June 20, 2026

Holy Solos is operated by WhipTale LLC (doing business as Holy Solos) ("Holy Solos,"
"we," "us," or "our"). We operate this store and website, including all related
information, content, features, tools, products and services, in order to provide
you, the customer, with a curated shopping experience (the "Services"). Holy Solos
is powered by Shopify, which enables us to provide the Services to you. This
Privacy Policy describes how we collect, use, and disclose your personal
information when you visit, use, or make a purchase or other transaction using
the Services or otherwise communicate with us. If there is a conflict between our
Terms of Service and this Privacy Policy, this Privacy Policy controls with
respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the
Services, you acknowledge that you have read this Privacy Policy and understand
the collection, use, and disclosure of your information as described in this
Privacy Policy.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we are referring to information that
identifies or can reasonably be linked to you or another person. Personal
information does not include information that is collected anonymously or that
has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information,
including inferences drawn from this personal information, depending on how you
interact with the Services, where you live, and as permitted or required by
applicable law:

• Contact details including your name, address, billing address, shipping
address, phone number, and email address.
• Financial information including credit card, debit card, and financial
account numbers, payment card information, financial account information,
transaction details, form of payment, payment confirmation and other payment
details.
• Account information including your username, password, security questions,
preferences and settings.
• Transaction information including the items you view, put in your cart, add
to your wishlist, or purchase, return, exchange or cancel and your past
transactions.
• Communications with us including the information you include in
communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or
network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the
Services, including how and when you interact with or navigate the Services.

PERSONAL INFORMATION SOURCES

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the
Services, communicate with us, or otherwise provide us with your personal
information;
• Automatically through the Services including from your device when you use
our products or services or visit our websites, and through the use of
cookies and similar technologies;
• From our service providers including when we engage them to enable certain
technology and when they collect or process your personal information on
our behalf;
• From our partners or other third parties.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us or which of the Services you use, we may
use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information
to provide you with the Services, including to perform our contract with you,
to process your payments, to fulfill your orders, to remember your
preferences and items you are interested in, to send notifications to you
related to your account, to process purchases, returns, exchanges or other
transactions, to create, maintain and otherwise manage your account, to
arrange for shipping, to facilitate any returns and exchanges, to enable
you to post reviews, and to create a customized shopping experience for you,
such as recommending products related to your purchases. This may include
using your personal information to better tailor and improve the Services.

• Marketing and Advertising. We use your personal information for marketing
and promotional purposes, such as to send marketing, advertising and
promotional communications by email, text message or postal mail, and to
show you online advertisements for products or services on the Services or
other websites, including based on items you previously have purchased or
added to your cart and other activity on the Services.

• Security and Fraud Prevention. We use your personal information to
authenticate your account, to provide a secure payment and shopping
experience, detect, investigate or take action regarding possible
fraudulent, illegal, unsafe, or malicious activity, protect public safety,
and to secure our services. If you choose to use the Services and register
an account, you are responsible for keeping your account credentials safe.
We highly recommend that you do not share your username, password or other
access details with anyone else.

• Communicating with You. We use your personal information to provide you with
customer support, to be responsive to you, to provide effective services to
you and to maintain our business relationship with you.

• Legal Reasons. We use your personal information to comply with applicable
law or respond to valid legal process, including requests from law
enforcement or government agencies, to investigate or participate in civil
discovery, potential or actual litigation, or other adversarial legal
proceedings, and to enforce or investigate potential violations of our
terms or policies.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third
parties for legitimate purposes subject to this Privacy Policy. Such circumstances
may include:

• With Shopify, vendors and other third parties who perform services on our
behalf (e.g. IT management, payment processing, data analytics, customer
support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and
advertise to you. For example, we use Shopify to support personalized
advertising with third-party services based on your online activity with
different merchants and websites. Our business and marketing partners will
use your information in accordance with their own privacy notices. Depending
on where you reside, you may have a right to direct us not to share
information about you to show you targeted advertisements and marketing
based on your online activity with different merchants and websites. You
can exercise your rights to opt-out of those uses here.
• When you direct, request us or otherwise consent to our disclosure of
certain information to third parties, such as to ship you products or
through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy,
to comply with any applicable legal obligations (including to respond to
subpoenas, search warrants and similar requests), to enforce any applicable
terms of service or policies, and to protect or defend the Services, our
rights, and the rights of our users or others.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal
information about your access to and use of the Services in order to provide and
improve the Services for you. Information you submit to the Services will be
transmitted to and shared with Shopify as well as third parties that may be
located in countries other than where you reside, in order to provide and
improve the Services for you. In addition, to help protect, grow, and improve
our business, we use certain Shopify enhanced features that incorporate data
and information obtained from your interactions with our Store, along with
other merchants and with Shopify. To provide these enhanced features, Shopify
may make use of personal information collected about your interactions with our
store, along with other merchants, and with Shopify. In these circumstances,
Shopify is responsible for the processing of your personal information,
including for responding to your requests to exercise your rights over use of
your personal information for these purposes. To learn more about how Shopify
uses your personal information and any rights you may have, you can visit the
Shopify Consumer Privacy Policy. Depending on where you live, you may exercise
certain rights with respect to your personal information through the Shopify
Privacy Portal.

THIRD PARTY WEBSITES AND LINKS

The Services may provide links to websites or other online platforms operated
by third parties. If you follow links to sites not affiliated or controlled by
us, you should review their privacy and security policies and other terms and
conditions. We do not guarantee and are not responsible for the privacy or
security of such sites, including the accuracy, completeness, or reliability
of information found on these sites. Information you provide on public or
semi-public venues, including information you share on third-party social
networking platforms may also be viewable by other users of the Services
and/or users of those third-party platforms without limitation as to its use
by us or by a third party. Our inclusion of such links does not, by itself,
imply any endorsement of the content on such platforms or of their owners or
operators, except as disclosed on the Services.

CHILDREN'S DATA

The Services are not intended to be used by children, and we do not knowingly
collect any personal information about children under the age of majority in
your jurisdiction. If you are the parent or guardian of a child who has
provided us with their personal information, you may contact us using the
contact details set out below to request that it be deleted. As of the
Effective Date of this Privacy Policy, we do not have actual knowledge that we
"share" or "sell" (as those terms are defined in applicable law) personal
information of individuals under 16 years of age.

SECURITY AND RETENTION OF YOUR INFORMATION

Please be aware that no security measures are perfect or impenetrable, and we
cannot guarantee "perfect security." In addition, any information you send to
us may not be secure while in transit. We recommend that you do not use
unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors,
such as whether we need the information to maintain your account, to provide
you with Services, comply with legal obligations, resolve disputes or enforce
other applicable contracts and policies.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the rights listed
below in relation to your personal information. However, these rights are not
absolute, may apply only in certain circumstances and, in certain cases, we
may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal
information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal
information we maintain about you.
• Right to Correct. You may have a right to request that we correct
inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the
personal information we hold about you and to request that we transfer it
to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on
where you reside, you may have a right to opt out of the "sale" or "share"
of your personal information or to opt out of the processing of your
personal information for purposes considered to be "targeted advertising,"
as defined in applicable privacy laws. You can exercise your rights to
opt-out of those uses here. Please note that if you visit our website with
the Global Privacy Control opt-out preference signal enabled, depending on
where you are, we will automatically treat this as a request to opt-out
for the device and browser that you use to visit the website. If we are
able to associate the device sending the signal to a Shopify account, we
will apply the opt out request to the account as well. To learn more about
Global Privacy Control, you can visit https://globalprivacycontrol.org/.
Other than the Global Privacy Control, we do not recognize other "Do Not
Track" signals that may be sent from your web browser or device.
• Managing Communication Preferences. We may send you promotional emails,
and you may opt out of receiving these at any time by using the unsubscribe
option displayed in our emails to you. If you opt out, we may still send
you non-promotional emails, such as those about your account or orders
that you have made.

You may exercise any of these rights where indicated on the Services or by
contacting us using the contact details provided below. To learn more about
how Shopify uses your personal information and any rights you may have,
including rights related to data processed by Shopify, you can visit
https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We
may need to verify your identity before we can process your requests, as
permitted or required under applicable law. In accordance with applicable laws,
you may designate an authorized agent to make requests on your behalf to
exercise your rights. Before accepting such a request from an agent, we will
require that the agent provide proof you have authorized them to act on your
behalf, and we may need you to verify your identity directly with us. We will
respond to your request in a timely manner as required under applicable law.

COMPLAINTS

If you have complaints about how we process your personal information, please
contact us using the contact details provided below. Depending on where you
live, you may have the right to appeal our decision by contacting us using the
contact details set out below, or lodge your complaint with your local data
protection authority.

INTERNATIONAL TRANSFERS

Please note that we may transfer, store and process your personal information
outside the country you live in.

If we transfer your personal information out of the European Economic Area or
the United Kingdom, we will rely on recognized transfer mechanisms like the
European Commission's Standard Contractual Clauses, or any equivalent contracts
issued by the relevant competent authority of the UK, as relevant, unless the
data transfer is to a country that has been determined to provide an adequate
level of protection.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect
changes to our practices or for other operational, legal, or regulatory
reasons. We will post the revised Privacy Policy on this website, update the
"Last updated" date and provide notice as required by applicable law.

CONTACT

Should you have any questions about our privacy practices or this Privacy
Policy, or if you would like to exercise any of the rights available to you,
please email us at backstage@holysolos.com.